Your most frequently asked questions about the forum and our answers:
Where can I find the forum rules of conduct?
You can find the rules of conduct at the top of the forum page, right below the header – or simply click here to view them directly.
How do I report a post that is against the rules?
If you come across a post in the forum that you believe violates our rules or community guidelines, you can report it.
Here’s how:
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Click on the three dots (...) in the top right corner of the post.
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Select "Report" from the menu.
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Provide a brief reason for your report.
The Kaufmich team will review the post and take any necessary action. Please note that you will not receive feedback on the outcome of your report – however, this does not mean there won’t be consequences for the reported user.
I have reported a post by another user. What happens next?
Once you report a post, the Kaufmich team will review it and assess whether it violates our rules or community guidelines. If necessary, appropriate action will be taken.
Please note that you will not receive feedback on the outcome of your report. However, this does not mean that there won’t be consequences for the reported user. Our moderation team handles each case carefully to ensure fair enforcement of the guidelines.
Who is moderating the forum?
These are our official moderators for the Kaufmich forum:
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Manfred_Support (exclusively for the Bugs & Error Reports thread)
If you have any questions about the forum, feel free to reach out to our team anytime!
Important:
To clarify, there are no hidden employees on Kaufmich. Every team member is introduced here in the forum. There are no undercover staff members posing as escorts or users. Anyone claiming to work for Kaufmich without being listed here is not telling the truth. We do not tolerate the spread of false information.
I want to search for a post. How does it work?
Click the search field in the top right corner to open the advanced search menu. This allows you to easily refine your search for specific posts.
You can:
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Choose the type of content (e.g., topics, pages, articles)
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Specify whether the search term should appear in the title or the body of the text
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Filter by creation date or last update
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Decide whether all search terms must be included or just some
This helps you quickly find exactly what you're looking for!
I have discovered an error / bug. What should I do?
Have you discovered a bug on Kaufmich.com? Please follow these steps:
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Clear Cookies & Cache: First, check if the issue persists after clearing your browser's cookies and cache.
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Report the bug: If the issue continues, please report it directly to support@kaufmich.com. Alternatively, you can ask other users in the Bugs and Error Reports forum if they have experienced the same problem.
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Check existing reports: Before posting, please check if a similar issue has already been reported to avoid duplicate entries.
Important details for your report: Please include the following information:
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Device (e.g., smartphone, laptop)
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Browser (e.g., Safari, Chrome, Firefox)
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Exact steps to reproduce the issue
Thank you for your support!
I have reported an urgent issue in the forum, but no one is responding. Who can I reach out to?
If you have reported an urgent issue in the forum and haven't received a response, please reach out to our customer support directly, especially over the weekend:
📩 Helpdesk Ticket: Submit a request
📧 Email: support@kaufmich.com
📞 Phone (for KM-Basis users): 0900 / 555 69 69 (€0.99 per minute from the German landline, max. €2.99 per minute from mobile networks)
Our team will assist you as soon as possible!
I can't find my post anymore. What can I do?
If your post is no longer visible, there could be several reasons:
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It was hidden by our moderators because it violated the forum rules.
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It was moved or merged with another topic.
If you have any further questions, feel free to reach out to our forum moderators.
Reiner Support
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