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Help with special problems

Du brauchst Hilfe auf englisch? Oder Dein Profil ist gesperrt? Hilfe findest Du hier! You need help in english? Or your profile has been blocked? You can find help here!

  • How can I protect myself from bad experiences?

    First of all: sadly, we cannot guarantee you 100% protection from bad experiences.  But, you can influence the risk of disappointment yourself by following a few rules of conduct: Arrange your dates v...

  • Englisch support

    To switch to our english support just select english instead  of deutsch in the header of this page. You can send your request directly to our support team by clicking on start a conversation and  fol...

  • What can I do, if someone shares my mobile number on Kaufmich?

    It is important that you inform the support team, exactly which member is publishing your mobile number and where we can find the number in the profile. Is the mobile number sent by message or can it ...

  • What can I do if someone uses my photos ?

    Firstly, you should always inform the support team and if possible take part in our verification if you are already a member on kaufmich.com. That way, the support team has the possibility to compare ...

  • My question was not answered in the FAQ's - who can help me?

    You can contact our support team directly with your question. Just select a department that suits you and tell us as best as you can, where  or with what function you need help. Our support team will ...

  • What can I do if I forgot my log in data?

    If you forgot your password or your user name, you can use the forgot password? function. Ask for the reset of your current password. For this we need your e-mail address with which you registered on ...

  • I feel bothered by another member - what can I do?

    If you feel bothered by another member, you can put him or her on your ignore list. You can find this  option under each message with the link Ignore member and also in the box at the top left of the ...

  • I had a negative date - what can I do now?

    You were stood up at an arranged meeting? Your date was not as you expected? As long as you arrange the dates via the date manager and they were accepted, you can post a date review on kaufmich.com di...

  • My profile is blocked/hidden - why and what do I do now?

    You can find out how you should behave on Kaufmich in the community rules.  Violations of our rules can lead to your profile being blocked for a certain or indefinite time. Here is a list of the most ...