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Help with special problems

Du brauchst Hilfe auf englisch? Oder Dein Profil ist gesperrt? Hilfe findest Du hier! You need help in english? Or your profile has been blocked? You can find help here!

  • What can I do if I don't remember my login credentials?

    If you have forgotten your password or username, you can use the Forgot Password? function to request a reset of your current password. To do this, we need your email address with which you registered...

  • My profile was banned/hidden - why and what can I do now?

    The community rules list how you should behave on Kaufmich. Violations of our game rules can lead to suspension or hiding of your profile for a certain or indefinite period of time. Here is a list of ...

  • I had a negative experience. What can I do?

    You have been dumped even though you had a set date? Your date was not as you expected? As long as you arrange your dates with the help of the date manager and they are accepted, you can publish a rev...

  • I feel molested by another user. What can I do?

    If you feel molested by another user, you can put them on your ignore list. You can find this option in every message history by clicking on the dropdown arrow and there on Ignore or on the top right ...

  • My question wasn't answered in the FAQs - who can help me now?

    You can contact our support team directly with your question. Simply select a category that suits you and explain to us as precisely as possible what you need help with or what function you can't get ...

  • What can I do if someone uses my images?

    First of all, you should always inform the support team and preferably take part in our verification check if you are already a user on kaufmich.com. This way the support team has the possibility to c...

  • What can I do if someone distributes my phone number on Kaufmich?

    It is important that you inform the support team about the exact user who publishes your mobile number and where we can find the mobile number in the profile. Is the cell phone number sent by message ...

  • Help and support in English language

    If your German is not very good, you can also use our support in English. To do so, simply click on the arrow next to German at the top of this page and select English as the language. The FAQ in Engl...

  • How can I protect myself from negative experiences?

    First of all, we can't guarantee 100% protection from bad experiences. But you can influence the risk of disappointment yourself by following a few rules of conduct: Always arrange your meetings via t...