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My question wasn't answered in the FAQs - who can help me now?

You can contact our support team directly with your question. Simply select a category that suits you and explain to us as precisely as possible what you need help with or what function you can't get along with. Our support team will be happy to help you.


There may be some waiting time - especially on weekends and holidays - so please understand this when sending a request!


You prefer to talk to us? Then you can reach us from Monday to Friday between 9:00 and 21:00 at 09005 / 556969 for 99 cents per minute (max. 2.99 Euro / min. from mobile networks) (this is the hotline for basic members, plus members have their own number where they can contact us at local rates).

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