My question was not answered in the FAQs - what now?

You can contact our support team directly with your question or feedback.

Select the appropriate category for your request and explain to us as precisely as possible what you need help with or which function you can't cope with. Our support team will be happy to help you.

We like to read constructive and helpful feedback here

There may be some waiting time - especially at weekends and on public holidays. So please be patient and understanding if your request is not processed immediately. Thank you very much!

Would you prefer to speak to us by phone?

As a basic user, you can reach us from Monday to Friday between 9 a.m. and 8 p.m. on 09005/556969 for 99 cents per minute (max. 2.99 euros/min. from the mobile network).

Plus users have received a separate telephone number via e-mail with the purchase of their Plus membership, which they can use to contact us at local rates.