After the purchase, you as a user have the possibility to revoke the contract within 14 days from the day of the conclusion of the contract, as long as you have not exercised a waiver of revocation, which is a pre-condition for immediate use of the purchased product. Specifically, your right of withdrawal will lapse if you have purchased a service after you have given your explicit consent to do so and at the same time have confirmed that you will lose your right of withdrawal once Ideawise Limited has fully performed the relevant service. If you have purchased content that is not on a physical medium, you will lose your right of cancellation after you have expressly agreed that Ideawise Limited will commence performance of the contract before the end of the cancellation period and you have confirmed by your knowledge that you will lose your right of cancellation by giving your consent to commence performance of the contract.
In order to exercise your right of cancellation, you must contact the company authorised to receive declarations of cancellation
SmH Servicecenter.de GmbH
P.O. Box 200434
fax. No. 030-338405-999
Please inform us by means of a clear statement (e.g. a postal letter, fax or e-mail) of your decision to withdraw from this contract. In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of the revocation
If you cancel this agreement, we shall refund to you all payments we have received from you, including delivery charges (other than any additional charges arising from your choice of a delivery method other than the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your cancellation of this agreement. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. If you have requested that the services commence during the cancellation period, you will be required to pay us a reasonable amount representing the proportion of the services already provided by the time you notify us of the exercise of the right of cancellation in respect of this agreement compared to the total amount of services provided under the agreement.
To exercise your right of withdrawal, you are welcome to use the following sample withdrawal form, which you can find at the following link:
Here you will also find the telephone number for the Ideawise ltd revocation department
0800 - 3335521 this number is free of charge from the German fixed network. Mobile phone different. The department for revocations is available for you from Mondays to Fridays from 09:00 - 21:00.
End of the cancellation policy